We collect only what we need to run Stow Vello. We don’t sell personal information. A storage operator’s tenant, unit and billing records belong to that operator, not to us, and not to anyone who wants to advertise to its tenants.
Overview
Stow Vello (“Stow Vello,” “we,” “us” or “our”) provides self storage management software: the staff app at app.stowvello.com, the websites, online rentals and tenant portals we host for storage operators at their stowvello.com addresses and their own domains, the Stow Vello API, and the stowvello.com website (together, the “Service”).
This policy explains what information we collect, how we use it and the choices you have. By using the Service, you agree to the collection and use of information described here. If you don’t agree, please don’t use the Service.
Who this policy covers
- Storage operators and their staff, who hold accounts to run one or more facilities: owners, admins and managers.
- Tenants and prospective tenants, who rent, reserve or join a waitlist on an operator’s website, sign leases, pay, and use an operator’s tenant portal.
- Visitors to stowvello.com, including people who use the “Get started” form.
For an operator’s own records (its tenants, leads, units, leases, payments and collections), the operator controls that data and Stow Vello processes it on the operator’s behalf and under its instructions. For operator account data, visitors to stowvello.com and the way the Service itself runs, Stow Vello is responsible for the data.
Information we collect
We collect information you give us directly, information created when you use the Service, and limited technical data from your device or browser.
Account and contact information
- Names, email addresses and phone numbers for operators and the staff they invite
- Company and facility details such as address, hours, time zone, units, sizes, rates and settings
- Staff levels, permissions and sign-in details, including two-step login
- Messages you send us, including the “Get started” form and support questions
Tenant, lead and rental records
- Tenant contact details, alternate contacts, notes, tags and any custom fields an operator collects
- Units rented, leases and other documents, with the signature, time and network address recorded when they are signed
- A photo ID, when an operator asks for one during an online rental
- Gate codes, access schedules and gate activity
- Collections records such as fees, lockouts, overlocks, notices and lien sales, and active-duty military status where a tenant or operator provides it
- Leads, reservations, waitlist requests and checkouts started on an operator’s website
- Photos and notes staff take during property walkthroughs
Billing and payment records
- Charges, payments, credits, refunds, balances and receipts
- Transaction details such as amount, date, status, card brand and last four digits (see Payments)
Usage and technical data
- Log data including IP address, browser type, pages visited and timestamps
- Device information used to recognize a new sign-in, so an operator can be alerted
- An activity log of changes and payments inside each operator’s account
How we use it
We use the information we collect to provide, maintain and improve the Service. Specifically, we use it to:
- Create and secure accounts for operators, staff and tenants
- Run the site map, move-ins, move-outs, leases, billing and collections
- Host operators’ websites, online rentals and tenant portals
- Take payments, run autopay and issue refunds
- Send transactional email such as sign-in codes, receipts, invoices, reminders and notices
- Send email on an operator’s behalf, using the templates and automations the operator sets up
- Prepare reports and the accounting export files an operator downloads
- Answer support requests and “Get started” requests
- Detect and prevent fraud, abuse and misuse of the Service
- Meet our legal, tax and regulatory obligations
We don’t sell personal information, and we don’t use tenant data to sell advertising.
An operator’s data
When an operator uses Stow Vello, the operator owns the tenant, unit, lease and billing records it keeps in the Service. We process that data on the operator’s behalf and under its instructions. Operators are responsible for handling their tenants’ information lawfully and for answering privacy requests tenants make to them.
Inside an operator’s account, access is controlled by the levels and permissions the operator sets, and changes are recorded in the account’s activity log. When Stow Vello staff sign in to an account to give support, the session is shown on every screen and recorded in that log.
If you’re a tenant and want your information accessed, corrected or deleted, contact your storage facility first. You can also contact us, and we’ll pass your request to the operator and help where we can.
Sign-in codes, receipts, invoices, account notices and collection notices are sent by email because they’re part of how the Service works. Operators can also send their own messages to tenants from Stow Vello. Stow Vello does not send text messages today; if that changes, we’ll update this policy first.
Payments
Card and bank (ACH) payments run through our payment partner, PaidYET, which each operator connects for its facilities. Card numbers are entered into PaidYET’s secure form and replaced with a token; bank account numbers are sent to PaidYET once and not kept by Stow Vello. Full card and bank account numbers are never stored on Stow Vello’s servers.
We keep limited payment details, such as the amount, date, status, card brand and last four digits, so operators can reconcile deposits, issue refunds and run reports. PaidYET handles payment information under its own privacy policy as well as this one.
Data retention
We keep account and operator data while an account is active or as needed to provide the Service. If an operator closes its account, we delete or anonymize personal information within 90 days, except where the law requires us to keep it longer. Transaction records, for example, are kept for the period tax law requires. Backup copies are kept for a limited time and then deleted.
Operators can export all of their records at any time from Setup › Import & export.
Security
We protect data with encryption in transit (TLS), sealed storage of payment and webhook secrets, role-based access controls, optional two-step login for operators (required for Stow Vello staff), automatic sign-out after inactivity, and activity logging. Signed documents, photo IDs and walkthrough photos are stored privately and downloaded only by people with access.
No method of sending or storing data is completely secure, so we can’t guarantee absolute security. If you think your account has been compromised, contact us right away at support@stowvello.com.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct information that’s inaccurate or incomplete
- Delete your personal information, subject to legal exceptions
- Get a copy of your data in a portable format
- Restrict or object to certain processing
- Withdraw consent where we rely on it
If you’re in California, you have additional rights under the CCPA. We don’t sell personal information or share it for cross-context behavioral advertising, for anyone.
To exercise any of these rights, email support@stowvello.com. We’ll respond within 30 days and may need to confirm your identity first. If your request is about data an operator controls, we’ll refer you to that operator or act on its instructions.
Children
Stow Vello is built for storage businesses and adult tenants. It isn’t directed to children under 13, and we don’t knowingly collect personal information from them. If you believe a child’s information was provided to us, contact us and we’ll delete it.
Changes to this policy
We may update this policy from time to time. If we make material changes, we’ll let account holders know by email or in the Service at least 14 days before they take effect, and we’ll update the date at the top of this page. Continuing to use the Service after that means you accept the updated policy.
Contact us
Questions, concerns or requests about this policy or how we handle data: support@stowvello.com. We aim to respond to privacy questions within five business days.