Stow Vello is free. Every operator gets every feature, with no tiers and no subscription. Cash and check payments cost nothing, and card and bank payments run through PaidYET for a flat 5¢ each. Your facility’s records belong to you. Run your facility honestly, follow the laws that apply to you, keep your sign-in safe, and use Stow Vello for what it’s built for.
Overview
These terms govern your access to and use of Stow Vello (“Stow Vello,” “we,” “us” or “our”), including the staff app at app.stowvello.com, the websites, online rentals and tenant portals we host at operators’ stowvello.com addresses and their own domains, the Stow Vello API, and the stowvello.com website (together, the “Service”).
By creating an account or using the Service, you agree to these terms and to our Privacy Policy. If you’re accepting these terms for a business, you confirm that you have authority to bind it, and “you” includes that business. If you don’t agree, please don’t use the Service.
The Service
Stow Vello is management software for self storage facilities. It includes:
- The site map, units, sizes and rates
- Tenants, leads, reservations, move-ins, move-outs and transfers, with e-signed documents
- Billing, payments, autopay, promotions, protection plans and merchandise
- Collections steps, notices and lien sale records
- Gate codes and access, tasks and walkthroughs
- A free website with online rentals, and a tenant portal
- Reports, accounting export files, data import and export, and an API with webhooks
We may add, change or retire parts of the Service. We’ll give reasonable notice before a change that materially reduces what the Service does for your facilities.
Accounts and eligibility
You must be at least 18 and able to enter a binding contract to open an account or hold a staff login. Give us accurate information and keep it current.
You’re responsible for your account, for keeping your sign-in codes and two-step login secure, and for everything done under your login. An operator is responsible for the staff it invites, the levels and permissions it gives them, and what they do in the Service. Tell us right away at support@stowvello.com if you think an account has been compromised.
Tenants sign in to their facility’s tenant portal with a code sent to their email.
Operators and tenants
Each operator sets its own rents, fees, deposits, promotions, protection plans, lease terms, billing and refund policies, and collection steps. Rentals, leases, purchases and payments are between the operator and its tenants. Stow Vello provides the software and is not a party to them.
If you’re a tenant, questions about your unit, a charge, a fee, a refund, your gate code or your lease go to your storage facility. If you can’t reach it, contact us and we’ll pass your message along.
Operators are responsible for their own leases, documents, policies, prices and taxes, and for following the laws that apply to them and their tenants.
An operator’s data
Your data is yours: your tenants, leads, units, leases, documents, billing records, website content and reports. You give Stow Vello a non-exclusive license to host, process and display that data only to provide and improve the Service, as described in our Privacy Policy.
You’re responsible for having the right to collect and use the information you put in the Service, including any consent the law requires. You can export all of your records at any time.
Pricing and fees
The Stow Vello software is free, for every operator, facility, unit, user and feature. There are no tiers, no subscription, no setup fee and no contract.
- Cash and check payments cost $0.
- Card and bank (ACH) payments run through PaidYET for a flat five cents (5¢) per transaction, paid by the operator.
Merchant account options are available, or an operator can bring its own merchant account. Either way, card and bank payments still run through PaidYET at the same 5¢ per transaction, with nothing added by Stow Vello. See Pricing for more.
Payments
Each operator connects PaidYET for its facilities to take card and bank payments, and the money settles to the operator’s merchant account. Stow Vello is not a bank or a payment processor and does not hold operator or tenant funds. PaidYET’s own terms also apply to payment processing.
When a tenant saves a card or bank account, or turns on autopay, they authorize the operator to charge it for the rent, fees and other amounts the operator bills, as the operator describes.
Operators are responsible for:
- The rents, fees, deposits and refunds they set and charge
- Getting the authorizations that the law and card and bank network rules require for stored cards, bank payments and autopay
- Disputes, chargebacks and bank returns on their payments
- Following the rules for any cash discount program or technology fee they turn on, including the notices they require
- Taxes on their rents and sales
Collections and lien sales
Stow Vello runs the collection steps an operator sets up: fees, gate lockouts, overlocks, notices and lien sale scheduling. It includes a starting point for each state’s self storage lien rules, with the statute cited, and operators can change those rules for each facility.
That information is not legal advice, and Stow Vello does not guarantee that any notice, fee, timeline or sale complies with the law. Lien laws change and depend on your lease and facts. Operators are responsible for their collections and lien sales, including the notices they send, the protections owed to active-duty military, and how any sale and surplus are handled. Review your lease, notices and process with your attorney.
Gate access
Stow Vello keeps gate codes, schedules and lockouts for each tenant. Where a facility’s gate system is connected, changes are sent to it; otherwise staff enter them on the keypad from the list Stow Vello keeps. Operators are responsible for their gate systems, for confirming that access changes have been made, and for the security of their property.
Email to tenants
Stow Vello sends account email such as sign-in codes, receipts, invoices, reminders and notices. Operators can also send their own messages and automated emails to tenants and leads.
An operator is responsible for the content of the messages it sends through Stow Vello and for sending marketing only to people who have agreed to receive it.
Websites and domains
Each operator gets a website with online rentals and a tenant portal at its own stowvello.com address, and can point a domain it owns to them. An operator is responsible for its website content and prices, for having the rights to the text, photos and logos it uses, and for keeping its own domain registered. Addresses on stowvello.com belong to Stow Vello, and we may change one that is misleading or infringes someone else’s rights.
API and webhooks
Operators can create API keys and webhooks to connect their own systems. Keep keys and webhook secrets confidential. You’re responsible for what is done with your keys and for the systems you send your data to. We may limit request rates and revoke keys that are misused.
Acceptable use
Don’t misuse Stow Vello. You agree not to:
- Break the law or help anyone else break it
- Infringe anyone’s rights, including privacy and intellectual property rights
- Send spam or deceptive content
- Upload malware or harmful code
- Scrape, probe or try to get unauthorized access to the Service, another operator’s data or our systems
- Interfere with how the Service runs, or get around its limits or security
- Take payments that aren’t for real rentals, goods or services your facility provides
We may remove content or suspend access that breaks these terms.
Third-party services
Stow Vello works with services we don’t control, including PaidYET for payments, gate systems, and the accounting software you import our export files into. Your use of those services may be covered by their own terms, and we aren’t responsible for them.
Intellectual property
Stow Vello owns the Service, including its software, design, names and logos, but not your data or content. You may not copy, modify, resell or reverse-engineer the Service without our written permission. If you send us feedback or ideas, we may use them without any obligation to you.
Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don’t promise that the Service will be uninterrupted, error-free or completely secure. Document templates, lien rules, rate suggestions, reports and accounting export files are tools to help you; review them before you rely on them for legal, tax or financial purposes.
Limitation of liability
To the fullest extent the law allows, Stow Vello and its officers, directors, employees and agents won’t be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill. Our total liability for any claim about the Service won’t be more than the greater of the amounts you paid us in the twelve months before the claim or USD $100.
Indemnification
You agree to indemnify and hold harmless Stow Vello from claims, damages and expenses arising from your use of the Service, your data, your breach of these terms, or your dealings with tenants, buyers at lien sales or other third parties.
Suspension and termination
You can stop using the Service at any time. To close an account, email support@stowvello.com. Export your records first: after an account closes, we delete or anonymize its data as described in our Privacy Policy.
We may suspend or end access for a breach of these terms, for fraud or abuse, or to protect the Service, our users or the public. Where we reasonably can, we’ll tell you first and give you a chance to fix the problem and export your data.
Terms that by their nature should survive termination, including data ownership, fees owed, disclaimers, limitation of liability and indemnification, will survive.
Governing law
These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Los Angeles County, California. Before filing a claim, you agree to try to resolve the dispute informally by contacting us and giving us 30 days to respond.
Changes to these terms
We may update these terms from time to time. If we make material changes, we’ll let account holders know by email or in the Service at least 14 days before they take effect, and we’ll update the date at the top of this page. Continuing to use the Service after that means you accept the updated terms.
Contact us
Questions about these terms: support@stowvello.com. We aim to respond within five business days.